Privacy Policy afb88my – Your Data Protection

Welcome to the afb88my Privacy Policy. This document transparently and clearly explains how afb88my ("we", "Platform", "afb88my") collects, processes, stores, protects, and uses your personal data ("Member", "you") when you use our services via afb88my.app or any related applications.

Afb88my is committed to protecting the privacy of every user on our platform. We understand that your trust is our most valuable asset, and we take our responsibility to safeguard your personal data seriously. This Privacy Policy has been drawn up in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices.

This Privacy Policy should be read in conjunction with Terms & Conditions afb88my and Responsible Gambling Policy for a comprehensive understanding of how we manage our relationship with members.

Afb88my collects various categories of personal data necessary to deliver services that are high-quality, secure, and legally compliant. The following outlines the categories of data we collect:

Your personal data is collected through several different means as you interact with the afb88my platform:

• During account registration: You provide your identity and contact information directly through the afb88my registration form.
• During financial transactions: Payment-related information is collected when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, or when you request a withdrawal to your Malaysian bank account.
• While using the platform: Technical and gameplay data are collected automatically via cookies, tracking pixels, and server log technology when you browse and play on afb88my.
• Through communications with us: When you reach out to afb88my customer support via live chat, email, or any other communication channel, we retain records of those conversations.
• From third-party sources: In certain cases, we may receive your information from third-party identity verification service providers engaged for KYC (Know Your Customer) purposes.

All data collection methods used by afb88my are transparent and legally compliant. We do not employ deceptive or covert means to obtain your personal data.

Afb88my uses the personal data collected for the following legitimate and specific purposes:

• Member account management: To create, verify, and manage your afb88my account, including KYC processes and age verification to ensure regulatory compliance.
• Financial transaction processing: To securely process deposits and withdrawals via your chosen payment method, including identity verification to prevent financial fraud.
• Provision of gaming services: To enable you to access and enjoy all games offered on afb88my, including Live Casino, slots, roulette, blackjack, poker, Sports Betting covering Malaysia Super League and EPL football, badminton, cricket, and e-sports.
• Customer support: To respond to enquiries, resolve complaints, and provide the technical assistance you require.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and security threats that could affect the platform or other members.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including reporting requirements to the relevant authorities.
• User experience improvement: To analyse usage patterns and improve the functionality, performance, and overall experience of the afb88my platform.
• Marketing communications: To send you promotional information, bonuses, and special offers – only where you have given your consent to receive such communications.

Afb88my does not sell or rent your personal data to any third party. However, there are limited circumstances in which we may need to share your data with certain parties:

• Payment service providers: Required transaction information is shared with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-supporting banks solely for the purpose of processing your transactions.
• Gaming service providers: Required data is shared with third-party gaming platform providers that partner with afb88my to deliver a seamless gaming experience.
• KYC service providers: Identity information is shared with third-party identity verification services used to meet legal compliance requirements.
• Legal authorities: afb88my will disclose personal data to Malaysian authorities when required by law, court order, or for law enforcement purposes.
• Professional advisors: In limited cases, data may be shared with our legal counsel, accountants, or auditors under strict confidentiality obligations.

The security of your personal data is afb88my's top priority. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times:

• Data encryption in transit: All data transmitted between your device and afb88my's servers is protected using TLS 1.3 with 256-bit SSL encryption, ensuring no unauthorised party can intercept your information.
• Data encryption at rest: Sensitive data stored in the afb88my database is encrypted using industry-leading encryption algorithms, including passwords hashed with the bcrypt function.
• Firewalls and intrusion detection systems: afb88my's infrastructure is protected by multi-layered firewalls and an active intrusion detection and prevention system (IDS/IPS) that continuously monitors for security threats.
• Role-based access control: Access to members' personal data is restricted to authorised personnel only, using a role-based access control (RBAC) system operating on the principle of least privilege.
• Regular security audits: afb88my conducts regular security audits and penetration testing by independent security experts to identify and address any system vulnerabilities.
• Staff training: All afb88my staff undergo regular security awareness and data privacy training.

While we take all reasonable precautions, no security system can guarantee absolute 100% protection. In the event of a data breach affecting your information, afb88my will notify you and the relevant authorities within the timeframe required by law.

Afb88my retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law. The following are our general data retention guidelines:

• Active account data: For as long as your afb88my account remains active and you continue using our services.
• Financial transaction data: Minimum 7 years from the date of the transaction, in accordance with Malaysia's accounting and tax legal requirements.
• KYC and identity verification data: Minimum 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication records: 2 years from the date of communication, unless related to an open dispute case.
• Technical data & logs: 12 months from the date the log was created.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data held by afb88my:

To exercise any of the rights above, please contact the afb88my support team by email at support@afb88my.app with the subject line "Data Privacy Rights Request". We will process your request within 21 business days of receiving a complete submission.

Afb88my uses cookies and similar tracking technologies to enhance the functionality and your overall experience on our platform. The types of cookies we use are as follows:

• Essential Cookies (Required): These cookies are essential for the basic functionality of the afb88my platform, such as maintaining your login session and ensuring transaction security. They cannot be disabled.
• Performance Cookies: These cookies help us understand how visitors interact with our platform by collecting anonymous information about pages visited and any errors encountered.
• Functional Cookies: These cookies allow the afb88my platform to remember your preferences — such as language, display settings, and game choices — to deliver a more personalised experience.
• Marketing Cookies (Optional): These cookies are used to display relevant advertisements and promotional content based on your interests and activity on the platform. You may opt out of this type of cookie.

You can manage your cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the afb88my platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

The afb88my platform may contain links to third-party websites or services from time to time. afb88my's Privacy Policy applies solely to our platform and does not cover the privacy practices of those third-party websites.

Afb88my is not responsible for the content, privacy practices, or policies of any third-party websites you may access via links on our platform. We encourage you to read and understand the privacy policy of every website you visit.

Afb88my reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:

• A clear notice on the homepage or Privacy Policy page of the afb88my platform
• Notification via email to the address registered to your account
• A pop-up notification will be shown upon your next login if the changes are significant.

The last updated date is always displayed at the top of this page. Your continued use of the afb88my platform after any amended Privacy Policy takes effect constitutes your acceptance of the updated version. If you do not agree with the amendments, you must discontinue use of the platform and close your account.

If you have any questions, concerns, or complaints regarding afb88my's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

• Privacy Email: support@afb88my.app (Subject: Privacy Policy Inquiry)
• Live Chat: Available 24 hours a day, 7 days a week on the afb88my platform
• Response time: We aim to respond to all privacy-related enquiries within 14 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia or the relevant regulatory body in Malaysia.